Customer Service

 

 

Payment Methods

We accept payment by Visa, Mastercard and American Express.
 

Shipping Domestic

Orders placed between Sunday and Thursday will be fulfilled within 72 hours. Sales tax will only be charged when we are shipping within South Carolina. We ship all orders through UPS.

You will receive a shipment confirmation with tracking information once the order has been processed. You can track your order on UPS.COM

Please send us an email at info@thesheltercollection.com if you have any special shipping needs or for international shipping inquiries.
 

Return Policy 

We gladly accept non-sale items for exchange/return that are returned within 30 days from your date of purchase. Clients are responsible for return shipping charges. If the item was damaged upon arrival, we will reimburse for both delivery and return shipping charges. Please note that we do not accept liability for shipping loss or damage of returned goods. Upon returning, Please include your original receipt with your package, and make returns to:
 

The Shelter Collection
164 Market St D #293
Charleston SC 29401

 

Inventory

We continually update our inventory levels online, however our online merchandise availability is not guaranteed. If an item you have ordered is not available or has been reordered, we will notify you as soon as possible via email.


Use Of Imagery

If you are inspired by our imagery, we are flattered! Please use for personal use only, or if you are a blogger or a social media influencer, please credit the imagery to our site. We appreciate your support!


Privacy

We respect your privacy. Any and all information collected on this site will be kept confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will be used solely for the purposes of filling your online order.


Questions

If you have any additional questions, please contact us at: info@thesheltercollection.com. We will get back to you as soon as possible.